Friends and neighbors warned me that this company was expensive and might try to up-sell me. A tech came out to see about re-connecting my furnace duct work. He proceeded to find fault with my 15+ year old furnace, oil tank, ducts, electrical system and more. He offered me the option of three completely new heating systems for between $10K - $15K. I thanked him for his time and proceeded to call my oil company who connected me with a man who came out and did the work I requested for under $1K. My oil co also came out, checked my furnace, replaced a part and some of the ducts and charged me $105 for parts, $0 for labor. My "bad" furnace is now running at just 1.5% efficiency below a brand new one and should be good for many more years to come.
Fantastic job! Clean, efficient and friendly. These guys are my new go-to for plumbing.
Cons: the pricing is unpredictable and not based in anything concrete (such as $/hr or $/type of job, etc.). On one occasion, techs were at my house for the better part of a day diagnosing a major leak problem. They charged me a few hundred. They had to come back another day to do all the repair which cost around 1k. On another occasion, the company replaced my water tank/switch and the sacrificial rod from my electric water heater. This cost roughly 1k (w/tank+parts included). On another occasion, a tech had to unclog a tree-root blockage leading out to my septic. Charged a few hundred. Same problem occurred again, and next charge was $100. I recently had the company come out to properly install my shower hardware (spout, head, panel, etc.). 2 hours of work, charge was a whopping $514 (or 257/hr).
I have used Mark Lindsay Plumbing a few times now. They are reliable and come when scheduled. Their guys are always polite and respectful and pleasant to have in the house.
Pros: all the techs are very skilled and dedicated; Big Jim is a great guy and is passionate about his work and helping to educate the customer; the company is easy to schedule with and their customer service rep is friendly.
I've used Mark Lindsay Plumbing a handful of times, and while I am pleased with their work, price can be a limiting factor.
This was my experience. Yours may be different. Buyer beware.
We used Mark Lindsay Plumbing to renovate two of our bathrooms. They did excellent work, very professional. They also came through for us on a particularly nasty clog on a weekend. Great customer service. Would definitely use them again.
Overall, I like this company, but I get the impression that pricing is off the top of their head in the moment, depending on what they think a customer might pay. I have since asked them to explain to me how 2 hours of relatively simple work gets estimated at $514, but I am awaiting a response. Again, I like the people and the skill level, and am happy to amend my review once I hear back.
Mark Lindsay And Son Plumbing Heating Inc is a US Plumber based in West Milford, New Jersey. Mark Lindsay And Son Plumbing Heating Inc is located at 21 Union Valley Rd, Newfoundland, NJ 07435, USA.
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